Our policy lasts for 15 days. If 15 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Cole's LifeStyle guarantees total customer satisfaction with the items you purchase from coleslifestyle.com.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us or message us through messenger.
*Further instructions will be given through email or messenger.
If you have received your item and would like a refund or exchange:
-Email us or send us a message through messenger.
*Further instructions will be given through email or messenger
Note: We do not refund shipping cost and we also do not cover shipping cost for return.
HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid, minus shipping and restocking fee.
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us.
There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.
SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.
-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase
-Coupon codes cannot be applied to previous purchases
Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.